- Develops relationship of trust with clients
- Provides constructive advice and counsel about client issues and, when appropriate, to clients
- Ensures agreement with client at the outset of what can be expected and within agreed timescales
- Seeks client input to better understand needs and develops ideas for how to meet those needs
- Communicates with clients on priorities and deliverables, and ensures team is up to date and has the information required to meet client needs
- Adjusts to changes in scope initiated by client and communicates effectively to project team
- Cautions clients about possible risks or downsides to certain courses of action
- Addresses dissatisfied client or issues by remaining calm and professional
- Anticipates clients’ needs and makes recommendations/proposals that reflect understanding of client issues
- Strives to meet and exceed client expectations and instills the same across the team
- Adjusts to changes in scope initiated by client and communicates effectively to project tea

- Provides effective and timely feedback regarding team member’s performance
- Encourages innovation and new ideas
- Allows individuals the autonomy to perform their jobs
- Shares knowledge, experience and expertise to assist project members
- Adopts an appropriate and tailored coaching style when managing staff
- Minimum 6 - 10 years relevant experience in a consulting firm, corporation, diplomatic post or media role