- Good online research skills to monitor and understand client’s market and competitors.
- Summarize insights and conversations to create actionably, client-facing reports that lead to optimization
- Follow and maintain the content strategy
- Work closely with the content department to maintain an agreed content calendar
- Post relevant content in accordance with content calendar and monitor progress.
- Review user generated comments and posts in a quick and timely manner
- Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
- Enforce the Social Media Guidelines as defined by the brand.
- Escalate User Generated Content, where appropriate, to internal and client stakeholders.

- Preferably have a bachelor’s or associates degree in business, communication or information technology and/or related fields.
- Have excellent verbal and written communication skills in English and Arabic (mandatory)
- Minimum 1 year of experience managing social media platforms or communities for brands
- Team player, with the confidence to take the lead and guide other departments when necessary
- Good technical understanding and can pick up new tools quickly
- Have a good knowledge of principles of customer service