• Provide customer support to certain e-commerce consumers.
• Making phone calls to e-commerce consumers to follow up on any inaccurate or missing information.
• Updating the database to ensure all required data is recorded.
• Make orders of customers who are not able to complete their purchase.
• Keeping track of purchase orders.
• Coordination of the preparation of shipping documentation, and collaborate closely with other departments for smooth handling of shipments.
• Customer retention to make outbound retention calls to existing / new customers who have recently tried to obtain products from the e-commerce website.
• Answer general customer inquiries via email, phone, Whatsapp, including but not limited to returns, missing package claims, processing orders, shipping information, coupon adjustments, stores inquires, follow up until inquiry is closed.
• Collect information for survey purposes.

• 0-2 Years of experience.
• Previous customer service experience is a plus.
• Excellent English and Arabic communication skills.
• Persuasive personality.
• Understand clearly the daily reporting and follow up methods.
• Problem-solving skills.
• Exceptional customer service skills.
• Ability to "think off their feet" when answering questions or concerns.