An enthusiastic, energetic intern for the role of Customer Support. Candidates will develop broad skills to support personal growth and organizational success. You must be flexible and excited about working in a fast-paced, high-performance company; have proven communication and organizational skills, and be willing and able to focus on customer service to fulfil the project goals.

Responsibilities

• Provide customer support to certain e-commerce consumers.
• Making phone calls to e-commerce consumers to follow up on any inaccurate or missing information.
• Collect information for survey purposes.
• Make orders of customers who are not able to complete their purchase.
• Keeping track of purchase orders.
• Coordination of the preparation of shipping documentation, and collaborate closely with other departments for smooth handling of shipments.
• Answer general customer inquiries via email, phone, Whatsapp, including but not limited to returns, missing package claims, processing orders, shipping information, coupon adjustments, stores inquires, follow up until the inquiry is closed.
• Updating the database to ensure all required data is recorded.
• Customer retention: to make outbound retention calls to existing / new customers who have recently tried to obtain products from the e-commerce website.