• Set goals and objectives for the team
• Provide feedback and counsel to client servicing staff to meet quotas/objectives
• Conduct performance evaluation using key metrics
• Serve as the point of contact for clients in your portfolio
• Understand client requirements and needs to offer suitable solutions and generate new business
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen clients’ trust
• Identify business opportunities with both new and existing clients.
• Manage day-to-day activities of Account Managers and Account Coordinators.
• Provide support and guidance to Account Management team.
• Work with management in identifying business success factors and risks for new and existing clients.
• Prepare monthly overview of client activities, revenue forecast and future plan.
• Direct clients during on-boarding process.
• Manage contract renewals and perform contract and financial negotiations.
• Assist in issue escalation and risk management.
• Work closely with Account Management team to meet or exceed client expectations.
• Develop long and short-term strategic plans for clients.
• Maintain productive relationship with clients.
• Manage client budgets and provide cost optimization solutions.

• Significant experience in professional client relationship management
• The ability to plan and strategize at a senior level
• A persuasive and confident approach to creative projects
• Excellent written and oral communication skills
• Effective team management capabilities
• Keen attention to detail and budget restraints
• Full awareness of creative processes and techniques – including digital platforms