• Managing day-to-day tasks and coordinating with internal teams.
• Serve as the lead point of contact for all client Account Management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions/services according to client needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to the Account Director
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions
• Proven ability to juggle multiple Account Management projects simultaneously, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation skills
• Strong verbal and written communication skills
• Bachelors degree in Business Administration, Sales or relevant field