Handling guests inquiries and all incoming and outgoing calls, and performing related administrative works (mail, meeting rooms’ reservations, Ect).


Job Scope


Internally: AMG Staff.Externally: Guests, visitors, Clients and customers.


Key Accountabilities


 Attending Work Shifts allocated for each receptionist.
 Switchboard management
 Reception management
 Office management- attendance; room booking.
 Inventory of office supplies
 Scheduling maintenance; cleaners etc.
 Company Courier management etc; Business card management
 Pick up and deliver the mail and control collection & distribution/ maintain updated reports.
 Keeps the supervisor/Manager informed about any breach or important issues.
 Maintain Call Quality and Call Handling Techniques as specified by the Line Manager. Maintain professionalism in attitude and guidance when dealing with Internal/ External Clients.


 Greeting for opening/ closing Phone Call etiquettes. This includes welcome Greetings, and closing phrase compliments. Greetings for Guests/ VIPs and acquiring information about their needs; handling their queries in courteous and professional manner.
 During Working hours, more than 95% of incoming calls should be handled. Any other additional duties assigned by the manager.

Competencies:


 Accountability
 Concern for Health & Safety
 Interactive Communication
 Legislation, Policies, Procedures and Standards Teamwork



Knowledge Education/ Qualifications Experience


 Proficient in MAC software
 High School Certification or equivalent.
 Arabic & English Speaking & writing. One year Experience in UAE.