The social media manager NEEDS TO BE BILINGUAL (English & Arabic). This is a mandatory pre-requirement -DO NOT APPLY IF YOU DO NOT MEET THE BILINGUAL CONDITION PLEASE-
The Social Media Manager will work closely with the Head of Social Media to engage and develop captivating conversations with consumers on our branded social communities and platforms.
Develop and implement community campaigns, promotion and engagement tactics as they relate to the communications division and the organization’s strategic goals.
Oversees all technical and system administration aspects of the community. This includes working with the community platform vendor to address, resolve, and communicate any issues related to the features and functionality of the community; providing technical support to members and staff; implementing new community features as necessary.
Works with company's divisions to coordinate community postings as appropriate across the organization’s other digital channels.
Monitors discussions, resource postings, and trends within the community. Identifies and reports trends in usage and advises on potential opportunities. Alerts Communications Manager and appropriate staff as issues arise and work with staff to resolve issues.
Networks with community members and identify Community Champions. Train and empower Community Champions to participate on a more significant engagement level.
Monitors and measures the success of community engagement (i.e. number of power users, number of discussions, etc.), and provides reports for executives. Identify and report on community trends to internal teams.
Contributes to related communication vehicles and ensure the integration of community for promotion and awareness building