Burgan Bank, the youngest commercial Bank and the second largest by assets in Kuwait, with a significant focus on the corporate and financial institutions sectors, as well as having a growing retail, and private bank customer base launched ‘BANKI’ the voice enabled artificial intelligence based banking facility for its customers.  Adapting to the latest trends reshaping the banking sector, the electronic virtual assistant was built to serve customers in a safe, reliable and timely manner.

‘BANKI’ uses the latest in AI and Natural Language Processing (NLP), to better understand customer inquiries and enable relevant and contextual responses from innumerable sources accordingly.  Bank’s customers can now receive information related to products and services instantaneously by conversing with ‘BANKI’ in both voice and text available in Arabic and English languages instead of searching, browsing, clicking buttons or waiting on a call. Moreover, ‘BANKI’ is available round the clock to assist any customer with their banking needs.

The financial institution adopts modern and pioneering services and technologies in line with current market trends which are leading to a shift in the way banks work and perform. With evolving customer expectations, AI is the key to creating personalized and better customer experiences across the digital channels. The Bank is investing in conversational AI as part of its strategy to empower customers and provide them with deeper insights into making better financial decisions as they make everyday purchases or prepare for life’s biggest moments,” said Mr. Masoud Hayat, Burgan Bank Vice-Chairman and Group CEO.

Burgan Bank’s Group Chief Operations and Technology Officer, Mr. Venkat Menon, added “We are laying a very solid foundation for the transition to the next phase of artificial intelligence-based voice and chat enabled ‘conversational banking’. Our goal is to ensure the entire service experience is seamless and more personalized with instant responses so that the chatbot can evolve and act as a banking assistant in the future.” said

Burgan Bank customers can begin engaging and interacting with ‘BANKI’ currently on the official website in their preferred language, with the service launching soon on the bank’s social media platforms as well. The adoption of state-of-the-art services and technology has positioned Burgan Bank as a trendsetter in the domestic market and within the MENA region. The bank was re-certified with the prestigious ISO 9001:2015, making it the one of the few banks in the GCC and Kuwait to receive such certification for the Fifth consecutive time. The Bank also has to its credit the distinction of being the only Bank in Kuwait to have won the JP Morgan Chase Quality Recognition Award for twelve consecutive years.

Source- Press Release