Junior Account Manager in CRM Middle East

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27 Mar, 2018 / 12:24 pm / CRM Middle East

Employee - Full time

Mid Career

Dubai - United Arab Emirates

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Key Responsibilities

Manage multiple luxury brands within a Customer Relationship Center
Liaise with clients to handle all incoming inquiries.
Coordinate with internal team to ensure service levels and quality are met.
Organize meetings with clients according to the project requirements, including status updates, follow-ups
Ensure that all processes are updated and improved continuously
Provide training to internal team
Provide analytical reports

Skills

2-3 years’ experience as Account Executive / Junior Account Manager
University degree
Excellent oral and written communication skills
Managerial / Analytical / Organizational skills
Background in customer service (Retail, Hospitality)
Fluent, both verbal and written, in English (Arabic is a plus)
Proactive
Excellent Computer Skills
Attentive to detail

Leadership and Management Skills