Dubai Electricity and Water Authority (DEWA) has become world’s first utility service in the world to provide its smart services on Amazon Alexa in Arabic. Customers can now review their monthly bills in Arabic, check past statements, details of electricity and water consumption, their carbon footprint, as well as connect their DEWA account to other Amazon accounts. Customers can also benefit from Rammas, DEWA’s virtual employee, which uses Artificial Intelligence on Amazon’s Alexa devices in Arabic to answer their enquiries. Moreover, customers can benefit from the Smart Living initiative, which enables them to make smart decisions to reduce their consumption proactively and digitally as well as solve problems and causes for increased consumption or waste on their own without contacting DEWA.

“We strive to shape the future, keep pace with global developments and smart technologies to develop work mechanisms in order to enrich the customer experiences and make them happier. This supports the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to develop the Government of Dubai and make it ten years ahead of other cities. We are proud that DEWA is the first government utility in the world that provides its services in Arabic on Amazon Alexa. This reflects DEWA’s continuous efforts to achieve the maximum benefit from AI and disruptive technologies to provide the best smart services to its customers,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

“We’re very excited to see DEWA making their services available to its customers on Alexa, introducing an innovative and more sustainable way of engaging with government utilities. Just by using their voice, customers benefit from a broad range of innovative DEWA services that not only save time and resources but also provide inspiration to lead a more sustainable life,” said Eric Saarnio, VP Devices & Services, Amazon.