RAMY MOHAMED ABDEL AZIZ AHMED

# +971 50 8700927

+International City,Dubai                       

_ manshy482@hotmail.com

OBJECTIVE________  

To work in a growth and result-oriented organization and take up challenging career in any field, work to the best of my abilities and prove as an asset to the company.  I am looking forward to a working environment, which is mentally stimulating where all the knowledge I have obtained can be utilized for the organization, and in turn provide me growth opportunities to learn and adapt new technologies.

EXPERIENCE                                                 
E-Commerce & Retail Customer Care & Back Office Executive
Al Futtaim Group UAE

LANGUAGES                        

Arabic

Native

English

01/2019-Present

Dubai

Proficient

Responsibilities

•               Generate sales leads

•               Process customers after sale job as per the company system and procedures

•               Ensures all customers queries are attended to in a professional manner

•               Provide excellent customer service at all times

•               Provide information about products and services

•               Handle returns or complaints

•               Provide customers with stock availability using SAP

•               Handle refunds and assembly requests

•               Handle online & store Queries for Al Futtaim brands

 ( ACE , Toys R Us , Marks and Spencer , Kiabi , Guess , Watches , Reebok ,  Aape , Ba&sh , Kate Spade , Ted Baker , Sandro and Maje )

Customer Care &Contact Center Advisor
Etisalat UAE Powered by Raya Contact Center UAE
04/2018 - 01/2019      Dubai

SKILLS                                   

BackOffice           E-Commerce Photoshop      SAP    Social media

     Good communication - written and oral skills

     Handle & Solve Complains

    Effective interpersonal skill

Responsibilities

•               Managing incoming calls and customer service inquiries for prestige customers

•               Generating sales leads that develop into new customers

•               Identifying and assessing customers’ needs to achieve satisfaction

•               Manage large amounts of incoming calls

•               Generate sales leads

•               Identify and assess customers’ needs to achieve satisfaction

•               Build sustainable relationships and trust with customer accounts through open and interactive communication

•               Provide accurate, valid and complete information by using the right methods/tools

 
 
 
 
 Sales Executive & Senior Visa Specialist
 DXB Visa Powered by Express Lane Documents Clearance Services UAE

04/2017-02/2018

Responsibilities

Dubai

•               Ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.

•               Prepare all fee quotes and any information required by clients, colleagues or authorities.

•               Help the client to obtain Visas and other documentation required.

•               Providing the client with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly.

•               Work within strict timelines and communicate with authorities and the client consistently via email or telephone. Clients must be treated individually

•               Conducting market research to identify selling possibilities and evaluate customer needs

•               Actively seeking out new sales opportunities through cold calling, networking and social media

•               Setting up meetings with potential clients and listen to their wishes and concerns

Sales Executive & Senior Visa Specialist
Visa HQ Powered by GWS for Businessmen services UAE

11/2015-02/2017

Responsibilities

Dubai

•               Assisting the logistic part of the visa submissions.

•               Doing quality checking prior to submitting all the applications to different consulate/ embassies.

•               Providing daily reports

•               Ensuring client is providing documents as per consulate or embassies guidelines

•               Process electronic visa for Turkey, UK, Sri Lanka, Bahrain, Cambodia, Myanmar, Vietnam, US

•               Follow up clients via email or phone call

•               Doing online chat support for visa inquiry

•               Handling accounts, submission and drop off reports

•               Checking consulate guidelines and gathering up to date requirements for different visa requirements

•               Providing guidance to client’s on proper documentation for visa application in countries like Schengen, Canada, Ireland, and UK etc.

•               Assisting online inquiry via chat forum.

•               Handling and assisting visa requirements for corporate accounts such as, Sharaf Travels and Al Futtaim Group.

Customer Care Advisor
Etisalat Egypt

05/2011-11/2015

Responsibilities
Cairo

•               Help promote the company

•               Inform customers about services that could suit them

•               Suggesting products they may be interested in

•               Putting them in touch with someone senior should they need it

•               Dealing with a range of customers on a daily basis and handling anything from general inquiries to complaints, your role can be done over the phone, face-to-face or even online, depending on what industry you are working for.

•               Deal with a variety of customer requests and provide assistance to help individuals resolve any problems they are having. They will work over the phones, or by email, although many retail businesses also employ customer service advisors to work in store.

•               It is essential for customer service agents to have great communication skills, be problem solvers, and to enjoy interacting with other people on a regular basis. Customer service advisers are increasingly required to work across a number of different channels, from the phone right through to social media.

Customer Care Agent
Vodafone Egypt
04/2007 - 05/2011      Cairo

    Responsibilities

•               Managing large amounts of incoming calls

•               Generating sales leads

•               Identifying and assessing customers’ needs to achieve satisfaction

•               Attracts potential customers by answering product and service questions suggesting information about other products and services.

•               Opens customer accounts by recording account information.

•               Maintains customer records by updating account information.

•               Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

EDUCATION                                                 
2000-2004

Cairo University, Faculty of Tourism & hotels
Hotels Studies section
 
OTHER INFORMATION­­­­­­­­­
   Marital Status:              Married

UAE Driving License:       YES

Nationality:                Egyptian