The Corporate Social Media Summit New York is the USA's best brand-focused social media conference.
Returning for its 8th year, #CSMNY gives you a unique opportunity to learn from, and network with, senior leaders from the biggest brands in the world. Join over 400+ corporate peers to discuss the pillars of social success in 2017, including:


PERSONALIZATION: Move from brand engagement to brand affinity through tailored, value driven customer experiences on social:
INTEGRATION: Shape your social infrastructure around your customer’s journey, fostering internal collaboration, agility & consistency:
SCALABILITY: Develop the business case to grow your social team, as well as the strategy to maintain consistency when it comes to quality
CUSTOMER UNDERSTANDING: Surface and distribute actionable customer insights from your data, for more informed decision making... across every department:
CAPTIVATION: Keep your audience hooked through meaningful messaging and campaigns, across a multitude of channels, for truly sustainable engagement:
LOYALTY: Integrate social media customer care into your wider support strategy for increased efficiency & happier more loyal customers