The Customer Service Summit 2018 will take place on 7-8 June at the Hilton San Diego Mission Valley.

After seven year's of success, the Customer Service Summit is heading to the West Coast for the first time, bringing together and unrivalled list of major brand leaders to guide you into the future of customer care and social media customer service.

Be Integrated: Deliver unified and frictionless customer experiences through fully embedding social, web, chat and portal into your contact center operations
Be Proactive: Make it easy for your customer - boost satisfaction whilst reducing call volume, through predictive and pre-emptive service
Be Personalized: Equip your team with the context and customer profiles required to deliver bespoke and unforgettable service
Be Customer-Centric: Plug into customer feedback and behaviors to look through the lens of your customer. Understand them, delight them, and retain them
Be Scalable: Develop the business case to grow your support team, as well as the strategy to maintain consistency in the quality of your care

For registration - http://events.incite-group.com/cs/register.php