Huawei Mobile’s latest video featuring two influencers, Mo Vlogs and Lana Rose, is receiving some harsh criticism – understandably so.

The video stars the two Internet celebs with Mo playing the role of an over-enthusiastic customer who knows all about the phone’s features and Lana playing the role of the salesperson who doesn’t need to do any sales because Mo is already excited and ready to buy the phone.

So, what are the issues here?

1. The use of ‘influencers’
Mo Vlogs with his 4,649,136 YouTube subscribers and 1.1 million Instagram followers, and sister Lana Rose with her 885,000 Instagram followers feature in this video, but what value are they adding? Could the video not have featured two actors – not necessarily influencers? The video doesn’t do much to allow these influencers to demonstrate their style or whatever it is that makes them influential.

Moreover, and perhaps more importantly, as pointed out by Facebook consumers, both the influencers use an iPhone.

2. The community management
If this were a ‘Social Media 101’ article, we’d like to add an addendum to ‘Tip #3: Engaging with your fans and followers’ is key. Addendum: Said engagement must be personal and not done through a copy-paste human/bot.

For instance, Huawei’s response to one Facebook commented complaining about the poor ad is: “Hi, we are sorry to hear that. Kindly clarify the issue you’re facing in details to be able to help you.”

Secondly, many users who asked for the price of the product were asked to share their country, after which, they were asked to check with their local retailer.

You know a brand needs to fix its strategy when audiences start blocking their ads or close a tab altogether when an ad auto-plays, but you know it really needs to rethink its strategy when audiences decide to NOT buy their product because of their ads.

And if this Facebook comment is anything to go by, Huawei needs to do just that: “I will actively avoid this product because of that terrible ad. Why, why, why would you release something so cringeworthy?”